Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We Ship via UPS, USPS, and FedEx
How Long Does My Item Take To Ship?
We ship products within 2 business days of the order date
How Long Will It Take To Get My Package?
Packages take sometimes up to 7 days for delivery
PAYMENT
What Payment Methods Are Accepted?
We accept Payments through Paypal, the worlds safety way to buy products online!
How long does it take for my refund to process?
Refunds should be processed back to your original payment within 10 business days
How Long Does It take for my Refund To Process?
Refunds should be processed back to your original payment within 10 business days
Order & Returns
How do I place an Order?
Press on the Shopping Cart on the top right task bar, enter your shipping information, add your payment, and you're all set!
How Can I Cancel Or Change My Order?
Please send us an email to Support@TwineLLC.com to cancel your order.
Do I Need An Account To Place An Order?
No, you can checkout as a guest
How Do I Track My Order?
You will be given an order # where you can track your order on the top right of any webpage by clicking "Track Your Order." You will also get another email with your tracking number with a link to the carriet for tracking!
How Can I Return My Product?
Please reach out to us at support@twinellc.com and let us know how we can help you with your return
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